Measure customer satisfaction. Evaluate suppliers. Make better decisions.
Improve brings customer satisfaction, supplier evaluation and employee assessment together in one system. The results draw on real data from complaints and defects – providing a reliable basis for decisions.
Customer satisfaction, supplier evaluation and employee assessment come together in Improve. You make decisions using real data from daily operations instead of collecting impressions in separate files.
Decisions built on data
When customer satisfaction is measured systematically and suppliers are evaluated using real defects, decisions hold up. Four elements create a reliable basis.
Satisfaction measured
Customer satisfaction is measured and made visible over time.
Suppliers evaluated using facts
Actual defects feed directly into a transparent supplier evaluation.
Reviews with a basis
Employee reviews rest on a structured, traceable basis.
Results as key figures
Results flow into analysable key figures instead of scattered individual files.
Three perspectives, one reliable data basis
Improve follows the same logic for each perspective: collect systematically, evaluate transparently and track over time. This creates clear key figures.
Customer satisfaction and supplier evaluation are included in the base version. Employee assessment can be added as an add-on module when required.
Customer satisfaction
Capture satisfaction in a structured way and track it over time.
Supplier evaluation
An objective score that automatically factors in supplier defects from the reports.
Employee assessment
A structured, recurring assessment linked to competences.
Core features
Configurable appraisal criteria
Tailored to your industry and strategy.
Data-driven supplier scores
Defects and complaints feed automatically into the appraisal.
Surveys over time
Recurring runs build into a readable trend.
Employee assessment
Linked to knowledge and competences and to training needs.
Analytics & ranking
Top and bottom lists, scorecards, management report.
Multi-client capable
Appraisals per site and consolidated.
How it works together
The customer satisfaction and evaluation area reaches into the other modules:
Reports
Supplier defects automatically contribute to supplier evaluations.
Measures
A critical evaluation triggers a development or corrective measure.
Training & competences
The assessment reveals training needs.
Analytics
Supplier scorecard and satisfaction trends kept up to date.
Standards reference
Supports the evaluation and control of external providers in accordance with ISO 9001:2015 (8.4) as well as the measurement of customer satisfaction (9.1.2) – with robust, audit-proof key figures.
Supplier evaluation based on real data
Because supplier defects are logged in the same system, supplier evaluation in Improve emerges as a by-product of your daily work. The score stays objective and up to date, and you enter the data only once.
Talk to us
Get in touchFrequently asked questions
Yes. Supplier defects from the reports module act directly on the supplier score.
Yes, results are analysed over time and presented as a trend.
Yes. Employee assessment can be linked directly to knowledge, competences and training planning.