Turn every complaint into an improvement.
Capture deviations, customer complaints and supplier faults in one place. Link relevant deviation reports directly to CAPA and manage them through to documented effectiveness.
Whether it is a customer complaint, an internal fault or a supplier fault: in Improve, every report comes together in one system. You handle each case using the same clear structure, until the cause is fixed and the fault stays away.
What good complaint management looks like
When every report comes together in one place, each fault pays off twice: once as a resolved case and once as experience that prevents it in future.
One central place
All complaints come together in one system, with a clear status at any time.
Spot repetition
You see which faults are piling up and fix the cause before it comes back.
Effect proven
You react quickly and the effectiveness check shows that the measure has really worked.
Record at hand
Before an audit, how a case was handled is shown at the touch of a button.
One workflow for every type of report
Improve guides every report through the same clear structure: log · decide · action · improve. That turns an incident into a traceable case with a beginning and an end.
1 · Log
Capture the incident in minutes, with attachments, photos and categories. Simple enough for day-to-day work.
2 · Decide
Set the immediate measure, name the people responsible, analyse the cause in a structured way.
3 · Action
A report can be used to derive tracked measures with due dates and effectiveness checks.
4 · Improve
For measures created, check effectiveness and document the outcome.
Capture and analyse
Capture is designed around causes: a guided analysis takes you from the incident to the true root cause.
Three report types, one system
Customer complaint, internal fault and supplier fault: captured consistently, analysed separately.
Structured root-cause analysis
A guided analysis so you fix the cause and not just the symptom.
Resolve and track
A report can be used to derive tracked measures with due dates and effectiveness checks. This ensures necessary improvements are implemented and completed consistently.
Derive a measure
Set the owner and due date and track progress at any time.
Effectiveness check
A scheduled review shows whether the measure has actually worked.
Supplier link
Supplier faults feed directly into the supplier evaluation.
Analyse and prove
Captured cases turn into knowledge: you see costs, the most common causes and lead time, and the record is always at hand.
Fault costs visible
Capture and analyse fault costs per report and per measure.
Pareto, trend, lead time
The most common causes, how they develop and the time to resolution, at a glance.
Audit-proof history
Every step documented in full and provable at the touch of a button.
Fast search
Find any report in seconds, on a tablet on the shop floor too.
«Working with a central system in which all reports are linked … has fundamentally changed our day-to-day QM.»
— Oezdilek Oezer, Head of Quality Management, Rausch AG
How it all works together
This is how Improve connects reports with other quality management tasks:
Measure management
A report can be used to derive tracked measures with due dates and effectiveness checks.
Surveys & appraisals
Supplier faults feed into the supplier evaluation.
Risk management
Risks can be derived from a report and traced back to the original report.
Analytics
Pareto of the most common causes, trends and fault costs per process.
Security
Access rights protect sensitive information in reports and complaints.
Standards alignment
Improve helps you process deviations and corrective measures traceably in line with the requirements of ISO 9001:2015 (clauses 8.7 and 10.2) and ISO 13485.
Improve leads to improvement
Improve leads to improvement: reports can be used to derive tracked measures with due dates and effectiveness checks. Individual cases become knowledge that your organisation can use for further improvements.
Talk to us
Get in touchFrequently asked questions
Yes. The capture form is so simple that employees with no prior QM knowledge can record complaints in just a few minutes.
Yes. Pareto and trend analytics show the most common causes and how they develop over time.
Yes, fault costs can be captured and analysed per report and per measure – with multi-currency support, too.