The ninth Erfa conference was a great success with more than 60 participating customers. The presentation of the new Improve functionality of the release 1.18.0 met with great interest among the customers. Another highlight followed with the presentation by Dr. Felix Frei, AOC management consultancy, on the "departure for autonomy - how to succeed in the future of work". In the afternoon, the exchange of experience followed with in-depth discussions on the specialist topics. Many thanks to all participants, we are looking forward to the conference on 13./14. May 2020.