Medical technology / Precision mechanicsDiener AG
Diener AG is a supplier and OEM specialising in medical technology and precision engineering. Its quality management is based on ISO 9001 and EN ISO 13485, while medical-device risk management follows ISO 14971.
Improve in use
Diener uses Improve across numerous areas of quality management – from customer complaints, internal nonconformities and supplier nonconformities to improvements and change requests. Customer surveys, supplier evaluations, maintenance, training, documents, risks and qualifications are also managed in the system.
The ERP integration connects Improve with the existing system landscape. Despite its broad use, the maintenance effort required from IT remains low.
«Many optimisations achieved, with low maintenance effort required from the IT department.»