

«Many optimizations achieved, with low maintenance effort required from the IT department.»
Diener AG is a supplier and OEM specializing in medical technology and precision mechanics, and complies with ISO 9001, EN ISO 13485, CE 1250 for dental products, and ISO 14971 for risk management of medical devices. Diener uses all available Improve modules from customer complaints, internal nonconformities, and supplier nonconformities through to improvements, change requests, and task management, as well as customer surveys, supplier evaluations, maintenance, training plans, quality documents, risk management, and employee qualification. The ERP integration ensures seamless processes throughout the organization. Despite this broad scope, IT maintenance requirements remain low a key advantage for an SME.