Flachglas (Schweiz) AG

Flachglas Schweiz is one of the leading glass finishers in the country and operates production sites in Wikon, Thun, and Münchenbuchsee. Improve enables cross-site management of customer complaints, maintenance, and occupational safety. The ERP interface automatically transfers damage reports into Improve for example, glass breakage, the most common type of complaint. Each quarter, three real or potential complaint causes are analyzed in depth. Responsibilities are clearly defined, eliminating the usual rush before audits, and redundancies have been removed.